Refund policy

Returns & Refunds

Weefuworikunuro
Sören Tänzer
Holstenstraße 80, 24103 Kiel, Germany
Email: info@weefuworikunuro.store
Phone: +49 431 3920524

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@weefuworikunuro.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a sofa that has been assembled and used beyond a reasonable trial may have its refund reduced. Minor variation in the fall and feel of the covers is normal for upholstered furniture. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Foam softens and upholstery creases and relaxes with use, and covers may bobble slightly before settling — this is normal for a used sofa, not a defect, and connectors and cushion covers are stocked as spares. Damage from standing or bouncing on the sofa, from exceeding the weight limit, from direct sun fade, heat damage or untreated spills is not a warranty defect.